Terms of Service

Please read these Terms of Service carefully before using the Pizzana website or placing any order through our platform. By accessing or using our services, you agree to be bound by these Terms of Service in their entirety.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzana-cafe.digital (the "Site") and all related services, features, content, and functionality offered by Pizzana (collectively, the "Services").

By accessing the Site, creating an account, placing an order, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in full, you must immediately discontinue your use of the Site and Services.

If you are accessing or using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. Minors under the age of 18 may only use our Services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Pizzana is a food service business operating in the United States, offering customers the ability to browse our menu, place food and beverage orders, and receive delivery or pickup services through our website at pizzana-cafe.digital. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu, customize food and beverage selections, and submit orders for pickup or delivery through the Site.
• Menu Information: We provide detailed descriptions, pricing, allergen information, and nutritional data for our food and beverage offerings to the best of our ability.
• Account Management: Registered users may create and maintain personal accounts to manage order history, saved preferences, and payment information.
• Loyalty and Promotions: We may offer loyalty programs, promotional discounts, coupon codes, and special offers to eligible customers from time to time.
• Customer Support: We provide customer service through email and other channels to assist with inquiries, order issues, and general support.
• Catering and Special Orders: We may offer catering services and the ability to place large or customized orders for special events and occasions, subject to availability and advance notice requirements.

We reserve the right to modify, suspend, discontinue, or add to our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

The availability of certain menu items, delivery zones, operating hours, and promotional offers may vary and are subject to change without notice. Delivery availability is subject to your geographic location and our current operational coverage area.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to the following obligations:

• You will provide accurate, current, and complete information when creating an account, placing orders, or otherwise interacting with the Site.
• You will maintain the security of your account credentials and promptly notify us at [email protected] of any unauthorized use of your account.
• You are solely responsible for all activity that occurs under your account, whether or not you authorized such activity.
• You will comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services.
• You will use the Services solely for lawful, personal, and non-commercial purposes unless you have entered into a separate written agreement with us authorizing commercial use.
• You will treat our staff, representatives, and delivery personnel with respect and courtesy at all times.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities in connection with the Services:

• Using the Site for any unlawful purpose or in violation of any federal, state, or local law or regulation.
• Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site through hacking, password mining, or any other means.
• Transmitting any viruses, worms, malware, ransomware, or other malicious code through the Site.
• Submitting false, fraudulent, or misleading orders, personal information, or payment details.
• Engaging in any form of automated data collection, scraping, crawling, or harvesting of content from the Site without our prior written consent.
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Services for commercial purposes without express written authorization from us.
• Impersonating any person or entity, including any employee or representative of Pizzana.
• Interfering with or disrupting the integrity or performance of the Site, the Services, or the data contained therein.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services.
• Attempting to circumvent any content-filtering or security measures we have implemented.
• Using the Services to transmit unsolicited commercial communications, spam, or chain letters.
• Placing orders with no genuine intent to pay or accept delivery, or engaging in fraudulent chargebacks.
• Abusing any refund, promotional, or discount policy in bad faith.

We reserve the right, in our sole discretion, to investigate and take appropriate legal action against anyone who, in our judgment, violates these provisions, including reporting such conduct to law enforcement authorities.

4. Account Registration and Security

Certain features of our Services may require you to create a registered account. When creating an account, you must provide accurate and complete information, and you must update such information as necessary to keep it accurate and current.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

We reserve the right to terminate, suspend, or restrict access to any account that we believe, in our sole discretion, has been involved in fraudulent activity, abuse of our Services, or violation of these Terms.

5. Ordering, Payment Terms, and Pricing

5.1 Order Placement and Acceptance

When you place an order through the Site, you are making an offer to purchase the selected food and beverage items at the stated price. Your order constitutes an offer and is not accepted by us until we send you an order confirmation. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, unavailability of items, or suspected fraud.

All orders are subject to product availability. If an item is unavailable after you have placed your order, we will make reasonable efforts to notify you and offer a suitable alternative or a refund for the unavailable item.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are inclusive or exclusive of applicable taxes as indicated at checkout. Prices for menu items are subject to change without notice. The price applicable to your order will be the price displayed at the time of checkout.

Delivery fees, service charges, and applicable taxes will be clearly displayed during the checkout process prior to your confirmation of the order. We reserve the right to modify our pricing, delivery fees, and service charges at any time.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on the Site at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is accurate and complete.

All payment transactions are processed through secure, third-party payment processors. We do not store complete credit card or debit card numbers on our servers. Your payment information is subject to the privacy policies and terms of service of our payment processors.

5.4 Refunds and Cancellations

Orders may be cancelled only within a limited window after placement, as food preparation may begin immediately upon order receipt. If you wish to cancel an order, please contact us immediately at [email protected]. Refund eligibility will be determined on a case-by-case basis in accordance with our Refund Policy.

If you receive an incorrect, incomplete, or unsatisfactory order, please contact us within a reasonable time of receipt. We will assess the situation and, at our discretion, offer a replacement, store credit, or partial or full refund as appropriate.

6. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Site and Services, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, software, menu designs, recipes, branding, trade names, trademarks, service marks, and the overall look and feel of the Site (collectively, "Intellectual Property"), are owned by or licensed to Pizzana and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act, and other applicable intellectual property statutes and regulations.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any content on the Site without our prior written consent;
• Use any of our trademarks, logos, or branding materials without our prior written permission;
• Frame or mirror any portion of the Site without our express written consent;
• Use any meta-tags or other "hidden text" utilizing our name or trademarks without our written permission;
• Access or use the Site in any manner not expressly authorized under these Terms.

Any unauthorized use of our Intellectual Property may constitute a violation of federal copyright law, trademark law, and other applicable statutes, and may result in civil and/or criminal penalties. We actively enforce our intellectual property rights to the full extent permitted by law.

If you believe that your intellectual property rights have been infringed upon in connection with our Site or Services, please contact us immediately at [email protected] with full details of the alleged infringement.

7. Food Safety, Allergen Information, and Nutritional Disclaimers

We take food safety seriously and strive to maintain the highest standards of food preparation, handling, and delivery. However, you acknowledge and agree that:

• Our food products are prepared in facilities where common allergens, including but not limited to nuts, dairy, wheat, eggs, soy, fish, and shellfish, may be present. Cross-contamination is possible.
• While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee the complete accuracy of such information due to variations in ingredients, preparation methods, and supplier changes.
• If you have a known food allergy, dietary restriction, or medical condition affected by food, it is your sole responsibility to review ingredient information and consult with a healthcare professional before consuming our products.
• We are not responsible for any adverse health effects resulting from the consumption of our food products by individuals with food allergies, intolerances, or medical conditions.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZANA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this section shall apply regardless of the legal theory under which liability is sought, including contract, tort, strict liability, or otherwise, and shall survive termination of these Terms.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

9. Disclaimer of Warranties

THE SERVICES, INCLUDING THE SITE AND ALL CONTENT, FEATURES, AND FUNCTIONALITY THEREOF, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE FEDERAL AND STATE LAW, PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES;
• WARRANTIES THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED.

We do not warrant that the Site will be available at all times or that your use of the Services will meet your expectations or requirements. We reserve the right to take the Site offline for maintenance, upgrades, or other operational reasons without prior notice.

References to third-party products, services, websites, or businesses on our Site do not constitute or imply our endorsement, recommendation, or affiliation with such third parties.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or inability to use the Services;
• Your violation of these Terms or any applicable law, rule, or regulation;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any content, information, or materials you submit, post, or transmit through the Services;
• Your negligence, willful misconduct, or fraudulent conduct;
• Any unauthorized use of your account by any person or entity;
• Any dispute between you and any third party arising in connection with the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service, and any dispute arising out of or related to these Terms or your use of the Services, shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizzana is incorporated and operates, without regard to its conflict of law principles.

For matters subject to litigation (as provided below in Section 12), you and Pizzana agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the United States, in the applicable state where Pizzana operates. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the dispute resolution and arbitration provisions set forth in Section 12 of these Terms.

To the extent applicable, these Terms are also subject to relevant provisions of the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair or deceptive trade practices. Users located in California may also have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as detailed in our Privacy Policy.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting Pizzana at [email protected] with a written description of your complaint, the relief you seek, and your contact information. We will make good-faith efforts to resolve the dispute within thirty (30) days of receipt of your notice.

12.2 Binding Arbitration

If a dispute cannot be resolved informally within thirty (30) days, you and Pizzana agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Services (collectively, "Disputes"), shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration shall be conducted in the English language and, unless otherwise agreed by the parties, shall take place in the United States, in the state where Pizzana operates. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

12.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZANA EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. You may only bring claims against Pizzana in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

12.5 Arbitration Costs

The allocation of arbitration fees and costs shall be governed by the AAA's Consumer Arbitration Rules. If you are a consumer and the value of your claim does not exceed $10,000, Pizzana will pay all AAA filing, administrative, and arbitrator fees, unless the arbitrator finds your claim to be frivolous or brought in bad faith.

13. Term and Termination

These Terms of Service are effective from the date you first access or use our Services and shall remain in full force and effect until terminated in accordance with the provisions herein.

You may terminate your account and your use of the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for any outstanding orders.

We reserve the right, in our sole discretion, to terminate or suspend your access to all or any part of the Services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that we determine, in our sole discretion, to be harmful to other users, third parties, or our business interests;
• Extended periods of account inactivity;
• Fraudulent, abusive, or illegal activity;
• Requests from law enforcement or government agencies;
• Technical, security, or operational reasons.

Upon termination of your account or access to the Services:

• All licenses and rights granted to you under these Terms shall immediately terminate;
• You must immediately cease all use of the Services and the Site;
• Any provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 6 (Intellectual Property), 8 (Limitation of Liability), 9 (Disclaimer of Warranties), 10 (Indemnification), 11 (Governing Law), and 12 (Dispute Resolution).

14. Changes to Terms of Service

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. We will provide notice of material changes to these Terms by posting the updated Terms on the Site with a new "Last Updated" date and, where practicable, by sending a notification to the email address associated with your account.

Your continued use of the Services after the effective date of any modification constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Services and, if applicable, request deletion of your account.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. Your continued engagement with our Services signals your ongoing acceptance of the most current version of these Terms.

15. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Pizzana. These links are provided for your convenience only and do not constitute an endorsement, sponsorship, or recommendation of such third-party websites or their content.

We have no control over the content, privacy practices, or terms and conditions of third-party websites and assume no responsibility for them. You access third-party websites at your own risk, and you are solely responsible for reviewing and complying with the terms and policies of any third-party websites you visit.

Third-party payment processors, delivery platforms, and technology partners who assist in providing our Services operate under their own independent terms and privacy policies. Your interactions with such third parties are governed solely by their respective terms and conditions.

16. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on the Site. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and other applicable data protection regulations.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. If you do not agree with our Privacy Policy, please discontinue use of the Services.

17. Force Majeure

Pizzana shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, civil unrest, strikes, labor disputes, power outages, internet service interruptions, supply chain disruptions, or any other event constituting force majeure.

In the event of a force majeure occurrence, we will make commercially reasonable efforts to resume normal operations as promptly as possible and will communicate with affected customers through available channels.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Pizzana on the Site, constitute the entire agreement between you and Pizzana with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

No failure or delay by Pizzana in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, and no single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, such provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if such invalid or unenforceable provision had never been included.

The parties agree that any court or arbitrator shall, to the greatest extent possible, give effect to the parties' original intentions as reflected in the provision, and the balance of these Terms shall remain in full force and effect.

20. Assignment

You may not assign or transfer these Terms, or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.

Pizzana may freely assign or transfer these Terms, or any of our rights and obligations hereunder, without restriction, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Electronic Communications and Signatures

By using our Services and agreeing to these Terms, you consent to receive electronic communications from us, including order confirmations, receipts, promotional materials (where you have opted in), and legal notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your affirmative action in accepting these Terms, whether by clicking "I Agree," checking an acceptance box, or otherwise accessing our Services, constitutes your electronic signature and has the same legal effect as a handwritten signature under applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your account, our Services, or any other matters, please do not hesitate to contact us using the information below:

We will make commercially reasonable efforts to respond to all inquiries within three (3) to five (5) business days. For urgent matters, including concerns about food safety, allergic reactions, or order emergencies, please contact us immediately via email and mark your inquiry as urgent.

These Terms of Service were last reviewed and updated on June 3, 2026. By continuing to use the Services of Pizzana at pizzana-cafe.digital, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service in their entirety.